Organising a repair

How to organise a repair on a laptop purchased from the Computers Now Purchase Portal

Laptops and devices that were purchased through the CompNow Purchase Portal include a repair program that allows you to get your device repaired either at a service centre, on the College campus or even at your own home.

AppleCare+ / ProductCare Repair Procedure

Note that if you purchase an Apple MacBook, you can also get help from any Apple Store who will honour your AppleCare+ plan.

To organise a repair:

  1. Have your Serial Number ready and call the relevant number below:

    • Apple – 1300 968 979

    • Microsoft – 132 058

    • HP – 131 047

  2. Provide a detailed description of the problem

  3. Nominate where you want to get your laptop repaired;

    • service centre / on campus / at home

  4. A date will be scheduled for a repair technician to visit your designated location

Get help from the SSC IT Department:

  1. Bring your laptop to the IT Department and advise IT Staff your laptop was purchased via the CompNow Portal

  2. Provide a detailed description of the problem

  3. If the repair is for accidental damage, the IT Department will contact the parent/carer to advise on repair costs.

  4. Disable the 'Find My' funtion

  5. IT Staff will hold your device and contact the company to organise an ASAP repair on campus

  6. When the repair technician has completed the repair you will receive a confirmation email to collect the device

Insurance Claim Procedure

To organise an insurance claim:

  1. Send an email to that includes;

    • Your device serial number

    • Police Incident Report number (if theft)

    • A detailed description of the claim

  2. You will receive a reply with additional instructions or questions.

  3. Pack up the laptop and send it along to the service centre with any reference numbers clearly labelled.

  4. CompNow will confirm receipt of the laptop and provide a job #.

  5. CompNow will contact you for the insurance excess before the job is processed

NOTE: If your claim relates to theft, you must get a Police Incident Report prior to making a claim.

Get help from the SSC IT Department:

To get assistance with the claim the process, feel free to contact the SSC IT Department.

Where possible, we can assist with;

  • Communications with CompNow

  • Sending and receiving packages

  • Follow up with the Service Centre

Service Centre Location

Computers Now

Sydney Office

Unit 15, Perry Park Estate

33 Maddox St

Alexandria, NSW 2015